Privacy policy

Last updated: 27 August 2026

The Eduforesight Lab Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.theeduforesightlab.co.uk, create an account, purchase or access our courses, contact us, or otherwise use our services.

1. Who We Are

The Eduforesight Lab is operated by:

The Eduforesight Lab Ltd

Company number: 16401696

Registered in England and Wales

Registered office:

128 City Road
London
EC1V 2NX
United Kingdom

Website: www.theeduforesightlab.co.uk

Email: info@theeduforesightlab.co.uk

For the purposes of applicable UK data-protection law, The Eduforesight Lab Ltd is the data controller for personal information where we determine how and why that information is processed.

If you have questions about this Privacy Policy or how we use your personal information, please contact us at info@theeduforesightlab.co.uk.

2. Who This Privacy Policy Applies To

This Privacy Policy applies to personal information relating to:

  • visitors to our Website;
  • individual learners;
  • people who create an account with us;
  • customers purchasing courses or other products;
  • staff and representatives of schools, colleges and other organisations;
  • learners enrolled by a school or organisation;
  • people who contact us or submit an enquiry;
  • subscribers to our communications; and
  • other individuals who interact with our services.

3. Personal Information We May Collect

The personal information we collect depends on how you interact with us.

It may include:

Account and identity information

  • name;
  • email address;
  • username and account details;
  • profile information;
  • country;
  • organisation or school;
  • job title or professional role; and
  • other information you choose to include in your profile.

Course and learning information

We may collect information relating to your use of our learning platform, including:

  • courses you are enrolled on;
  • course progress;
  • course completion;
  • assessment or activity results;
  • learning activity;
  • certificates earned;
  • dates and times of platform activity; and
  • other information generated through your participation in a course.

Purchase and billing information

Where you purchase a course or service, we may collect:

  • billing name;
  • billing address;
  • country;
  • organisation details where applicable;
  • purchase history;
  • transaction information;
  • invoice information; and
  • payment status.

Payments may be processed by third-party payment providers.

We do not normally receive or store your complete payment-card number, security code or full card details. These are handled by the relevant payment provider.

Communications and enquiries

If you contact us, we may collect:

  • your name;
  • email address;
  • organisation;
  • the content of your message;
  • correspondence history; and
  • any other information you choose to provide.

Website and technical information

When you use our Website or learning platform, certain information may be collected automatically, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages visited;
  • referring website;
  • date and time of access;
  • platform activity;
  • cookie identifiers; and
  • similar technical or usage information.

More information about cookies is provided in our Cookie Policy.


4. Information Provided by Schools and Organisations

In some circumstances, we receive personal information about a learner from their school, college, employer or other organisation rather than directly from the learner.

For example, a school purchasing a course package may provide information so that learner accounts can be created or course access can be allocated.

This information may include:

  • the learner's name;
  • work email address;
  • school or organisation;
  • job title or professional role;
  • course allocation; and
  • other information reasonably required to provide access to the purchased training.

The organisation providing this information is responsible for ensuring that it has an appropriate lawful basis for sharing the information with us.

We will use information received from an organisation only for legitimate purposes connected with providing and administering our services and for other purposes described in this Privacy Policy.

5. How We Use Personal Information

We may use personal information to:

  • create and manage learner accounts;
  • provide access to purchased courses and services;
  • administer school and organisational licences;
  • enrol learners onto courses;
  • monitor learning progress and completion;
  • issue certificates;
  • process purchases and payments;
  • provide invoices and transaction records;
  • respond to enquiries and provide customer support;
  • communicate important information about accounts, courses or purchases;
  • maintain and improve our Website and learning services;
  • understand how our services are used;
  • maintain the security of our Website and platform;
  • prevent fraud, misuse and unauthorised access;
  • enforce our Terms and Conditions;
  • maintain business and financial records;
  • comply with legal and regulatory requirements;
  • establish, exercise or defend legal claims; and
  • send marketing communications where permitted by law.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

6. Our Lawful Bases for Processing

Under UK data-protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases.

Contract

We may process personal information where it is necessary to enter into or perform a contract with you.

For example, we use this basis to:

  • create and administer your account;
  • provide a course you have purchased;
  • process and administer an order; and
  • provide customer support relating to a purchase.
  • Legitimate interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

Our legitimate interests may include:

  • operating and improving our services;
  • administering relationships with schools and organisations;
  • maintaining security;
  • preventing fraud and misuse;
  • responding to business enquiries;
  • understanding how our services are used; and
  • marketing our services to professional or business contacts where permitted by law.

Legal obligation

We may process information where necessary to comply with legal obligations, including tax, accounting, regulatory and data-protection requirements.

Consent

Where required, we may rely on your consent.

For example, consent may be used for certain marketing communications, optional cookies or other processing where the law requires consent.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

7. Marketing Communications

We may send information about our courses, services or related educational offerings where permitted by applicable law.

For individual subscribers, we will obtain consent where consent is required.

For professional or organisational contacts, we may contact you on the basis of legitimate interests where applicable law permits us to do so.

You can unsubscribe from marketing communications at any time by:

  • using the unsubscribe link provided in a marketing email; or
  • contacting info@theeduforesightlab.co.uk.

Opting out of marketing will not prevent us from sending necessary service communications, such as course-access information, purchase confirmations, security notices or other messages connected with an existing account or purchase.

8. Cookies and Similar Technologies

Our Website and learning platform may use cookies and similar technologies.

Cookies may be used to:

  • enable essential Website functionality;
  • keep users signed in;
  • remember preferences;
  • maintain Website security;
  • understand how visitors use our Website;
  • measure Website performance; and
  • support other features where permitted.

Where required by law, non-essential cookies will not be used without the appropriate consent.

You can manage your cookie preferences through the cookie-consent tools available on our Website.

For further information, please see our Cookie Policy.

9. Sharing Personal Information

We do not sell personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • learning-platform and hosting providers;
  • payment processors;
  • email and communications providers;
  • website and analytics providers;
  • cloud-storage and IT providers;
  • accounting and professional advisers;
  • customer-support and business-service providers; and
  • regulators, courts, law-enforcement authorities or other public bodies where required by law.

Third-party service providers may act as processors of personal information on our behalf and are permitted to process information only for appropriate purposes and subject to applicable data-protection requirements.

Some third-party providers may act as independent data controllers for particular activities, such as certain payment-processing services. Their own privacy policies may also apply.

10. LearnWorlds

Our online learning environment is provided using the LearnWorlds learning-management platform.

LearnWorlds may process personal information on our behalf in order to provide services including:

  • learner accounts;
  • course hosting and delivery;
  • enrolment;
  • course progress tracking;
  • assessments;
  • certificates;
  • communications;
  • analytics;
  • platform security; and
  • related learning-management functions.

Where LearnWorlds processes learner information on our behalf, it acts subject to applicable data-protection arrangements and its own contractual and security obligations.

LearnWorlds may also process certain information for purposes for which it acts as an independent controller. Further information is available in LearnWorlds' own privacy documentation.

11. Artificial Intelligence-Assisted Tools

We may use artificial intelligence-assisted and other digital tools as part of our internal content-development and business processes.

The use of AI-assisted tools to help develop or enhance educational content does not change your data-protection rights.Where personal information is processed using an AI-assisted service, we will only do so where there is an appropriate lawful basis and where we consider appropriate data-protection and security safeguards.

We do not use AI-assisted content-development tools as a reason to sell personal information or make personal information available to advertisers.

12. International Transfers of Personal Information

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards required by applicable data-protection law are in place.

Depending on the destination and circumstances, these safeguards may include:

  • transfers to countries recognised as providing an adequate level of data protection;
  • approved contractual safeguards;
  • the UK International Data Transfer Agreement;
  • an applicable UK Addendum to approved contractual clauses; or
  • another lawful transfer mechanism.

We may also use service providers that engage approved international subprocessors.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, contractual and regulatory requirements.

Retention periods vary depending on the type of information and why it is held.

For example:

  • account and course information may be retained while an account remains active and for an appropriate period afterwards;
  • course-completion and certificate records may be retained where reasonably necessary to verify completion;
  • customer-service correspondence may be retained for an appropriate period after an enquiry is resolved;
  • marketing information may be retained until you unsubscribe or we determine that it is no longer required; and
  • transaction, invoice and accounting records may be retained for the period required by applicable tax, accounting and legal obligations.

When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable and in accordance with applicable law.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure; and
  • destruction.

Access to personal information is restricted to people and service providers who reasonably require it for legitimate purposes.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. However, we take reasonable steps appropriate to the nature of the information we process.

15. Your Data-Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Access

Ask us for a copy of the personal information we hold about you.

Rectification

Ask us to correct inaccurate or incomplete personal information.

Erasure

Ask us to delete personal information in certain circumstances.

Restriction

Ask us to restrict how we use personal information in certain circumstances.

Object

Object to certain processing, including certain processing based on legitimate interests and direct marketing.

Data portability

Receive certain personal information in a structured, commonly used and machine-readable format and, where applicable, ask for it to be transferred to another organisation.

Withdraw consent

Where we rely on consent, withdraw that consent at any time.

Rights relating to automated decision-making

You may have rights in relation to certain significant decisions made solely through automated processing where applicable.

These rights are subject to legal conditions and exemptions, so they may not apply in every circumstance.

You will not normally be required to pay a fee to exercise your data-protection rights.

We may ask you for information reasonably necessary to confirm your identity before responding to a request.

To exercise a data-protection right, contact:

info@theeduforesightlab.co.uk

16. Complaints

If you have concerns about how we process your personal information, please contact us first at:

info@theeduforesightlab.co.uk

You also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint is available at www.ico.org.uk.

If you live outside the United Kingdom, you may also have the right to contact the appropriate data-protection or privacy regulator in your country.

17. Children's Personal Information

Our services are primarily intended for educators, schools and other adult professionals.

Our courses are not primarily directed at children.

We do not knowingly seek to collect personal information directly from children where it is not necessary for the provision of our services.

If our services are used in circumstances involving children's personal information, we will process such information only where there is an appropriate lawful basis and with appropriate safeguards.

If you believe that a child has provided personal information to us inappropriately, please contact info@theeduforesightlab.co.uk.

18. Third-Party Websites

Our Website or courses may contain links to websites, services or resources operated by third parties.

We are not responsible for the privacy practices of websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information to it.

19. Changes to Our Business

If The Eduforesight Lab Ltd is involved in a merger, acquisition, restructuring, sale of assets or other change of ownership, personal information may be transferred where relevant to that transaction.

Any such transfer will be handled in accordance with applicable data-protection law.

Where required, affected individuals will be provided with appropriate information about material changes to the processing of their personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our services;
  • technology;
  • how we process personal information;
  • the service providers we use; or
  • applicable law and regulatory guidance.

The latest version will be published on this page together with its revision date.

Where a change materially affects how we use personal information, we will provide additional notice where required by law.

21. Contact Us

For questions about this Privacy Policy, our use of personal information or your data-protection rights, please contact:

The Eduforesight Lab Ltd
128 City Road
London
EC1V 2NX
United Kingdom

Email: info@theeduforesightlab.co.uk

The Eduforesight Lab Ltd
Company number: 16401696
Registered in England and Wales
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@theeduforesightlab.co.uk
Website: www.theeduforesightlab.co.uk

Last updated: 27 August 2026